Restaurant and takeaway serves Pizza, Chicken, Halal for delivery.
Reviews of Subhan Halal Pizza and Chicken
Bilal @ feb 5, 2019 Please see the YouTube link below to witness ACTUAL customer service provided by this sham shop. https://youtu.be/vXLThyrFERk
If nothing else, just consider this, If they are willing to force a customer to accept food that they KNOW that the customer KNOWS is compromised what are they doing behind your eye? are you willing to risk it?
Beware that many of the reviews within the past week are FAKE and appear to be an attempt to falsely boost ratings, you can simply click on the names with two or three ratings and see that they are all reviewing the same two shops, Subhan pizza and a barber shop some 8 kilometers away!
For those who are not inclined to see the customer service in action, a description of what happened is below.
On Jan 26, 2019, at 4:30 PM I placed an order with Aziz for two Pizzas (Party Size and Extra Large) to be delivered TWO hours later at 6:30 PM at my residence. I needed to offer Aziz all my info has he wasn't really motivated to ask for it himself, I had to offer him the address, the phone and finally when I told him my name he flat out said it isn't needed at all.
The pizzas did not arrive at all and by 6:42 PM I called the shop, Ferooz picked up and said that the Pizza has been delivered, when I told him that it has not been delivered and told him the address again, he said he'll call back, he did call back two minutes later and asked me to go down to Suite 506 to collect ONE of my pizzas which they had delivered there!
When I tried to clarify if he is asking me to collect a pizza that has already been delivered to another family, he said that he will call me again and hung up, He did NOT call me back and then at 6:52 I called the shop again trying to figure out what's going on, their answer was an ambiguous "we'll sort it out" when I said I needed a clear answer, and if their plan is for them to collect the pizza from someone's home and give it to me, Ferooze tried to spin the same sham answer again. I had a bunch of kids who were expecting to be fed at 6:30 making all sorts of noises in the other room, despite that I was very civil with Ferooz he said "Don't order again" As if after this horrendous service any dumb fool will ever order from them again!
At 7 PM 2.5 Hours after placing the order the delivery guy Syed came with the smaller pizza which he picked up from unit 506 after it had been there for quite some time. He simply did not have the other pizza at all! He was a polite and straight forward guy, I don't think any of this was his fault at all. He admitted that the shop had gotten the address wrong and that the other unit even told him that this wasn't their pizza.
I called the shop and told Ferooz that since both the pizzas aren't there and because the pizza is compromised I cannot accept it and that I need a refund. instead of telling his delivery guy to refund me Ferooze asked me to come to the shop.
Next day I went to the shop to get a refund where Ferooze tried to wiggle out of giving a refund, I had to lawyer up to get him to admit that he had
1- Made a mistake (address)
2- Sent the order late (despite ordering TWO hours ahead of schedule)
3- Did not send the complete order.
Despite all that Ferooz initially refused to give me the refund telling me I am not "worth" my refund. Then he said he needs to deduct the cost of the food! I had to threaten him with small claims court to eventually get my refund.
He flat out refused to say sorry because I wasn't "worth it" I promised him that I will be putting the whole conversation online, I have now done so and kept my promise.
Just check out his response to people who have given him a negative review below. Not a single apology to ANYONE, NO ONE is worth his highness to say sorry after he messes up. Aziz had a similar attitude.
They rely on FAKE reviews to boost their business.
My advice, DO NOT expect quality service from them, there are better places around.
Your overall rating of Subhan Halal Pizza and Chicken in East York
Menu, reviews and latest ratings of Subhan Halal Pizza and Chicken restaurant in East York M4C 1M6 - order Pizza, Chicken, Halal online for home delivery.
Bilal @ feb 5, 2019
